Category Archives: Freelance life

Information for freelancers.

You are not alone: five tips for co-working

By Julia Sandford-Cooke

People are often amazed when I tell them that I work alongside my husband in our home office. ‘Oh, I couldn’t do that,’ they say, ‘We’d chat/argue/get in each other’s way.’ Well, yes, sometimes that does happen – but it also happens with colleagues in a formal office environment, and of course with families at home. But we’re more likely to just get on with what we’re paid to do, comfortable in each other’s company.

Freelancers like me, and home-based employees like my husband, are at risk of loneliness and isolation, even when they’re unsociable introverts like us. Online support, such as via the SfEP forums, accountability groups and social media, is invaluable, but is no replacement for working alongside an actual human being. Of course, pets can provide vital stress relief (and an excuse to get up occasionally) but my feline assistant Pixel has never offered to make me a cup of coffee or provided IT advice.

Your office mate doesn’t have to be another editor. My husband is a computer programmer and I have no idea what he does on a day-to-day basis other than video-conferencing his colleagues about Jenkins testing and bike-shedding and protocol buffers (software jargon is a whole other blog post), which is fine by me, as I’m not distracted from my own muttering.

Janet MacMillan, both an editor in her own right and a member of the collective Editing Globally, co-works reasonably frequently, either with one of her Editing Globally colleagues or with a local SfEP pal. She says: ‘Co-working with an Editing Globally colleague can be particularly useful, both if we are working on different parts of a large project or if we need to discuss future work or marketing. But whoever I am co-working with, it’s nice to be able to ask questions of a trusted colleague.’ I do that too – sometimes running tricky text or an ambiguous comment past my husband to find out how an uninformed reader may react.

Clearly, however, you need to set ground rules for a shared understanding of a successful working environment. These are my top tips, drawn from my own, my husband’s and Janet’s experience – of course, you may work best under different conditions, so the key is to have the confidence to express your own preferences and the self-awareness to recognise whether your chosen co-worker shares them.

1. Make sure you (mostly) get on with your office mate

I get on with my husband because, well, he’s my husband, but your office mate doesn’t have to be your life partner. It could be a friend or ex-colleague – the key is that you feel comfortable spending many hours a day with them, and that they won’t be offended if you ask them to make phone calls in another room or stop randomly reading out snippets from Reddit. In practice, we don’t interact that much – we are working, after all – and my husband says he couldn’t share a space with an extrovert who gains energy from talking all the time. If you’re a nose-picker, knuckle-cracker or serial swearer, is your co-worker likely to accept your habits or nurture a silent resentment?

2. Ensure you can work comfortably in the same space

WJulia's officee work in a converted garage attached to our house. Our desk is a wooden kitchen worktop that lines one wall, facing three large windows. It’s a pleasant environment, when it’s clean. We’re not the tidiest office mates – his desk is covered in glasses wipes, receipts and dirty mugs, while mine is piled with scrap proofs and paperwork – but we’re relaxed enough not to police each other’s desk spaces. Janet is motivated to improve her work space by the prospect of visitors, saying, ‘it does have the added benefit of making me tidy up – and occasionally clean up – my house!’

My husband and I have the same differences over heating that I remember from working with others during in-house jobs. He’s always hot and I’m always cold but we dress accordingly, as we would in a formal office. I have an electric foot-warmer and fingerless gloves for my Reynaud’s syndrome, while he wears shorts all year round.

3. Agree on the level of noise you can tolerate

I’m not the sort of editor who has to work in utter silence, which is just as well when my husband spends the majority of his time on Skype. We use headphones for video conferences, and his side of the conversation tends to wash over me, as I usually don’t understand it. When we’re not talking to people online, we listen to our shared 85-hour Spotify playlist. We tolerate each other’s song choices, and may even sing a little. It fosters a sense of companionship and shared experience. But when we want quiet, we ask for it. If you can’t tolerate any background noise, you might not want an office mate who can only work to the greatest hits of Ed Sheeran. Come to think of it, I wouldn’t want that office mate either.

4. Decide whether you’ll spend breaks together

We both have to make a conscious effort to take a lunch break. We might walk round the block, or to Lidl; sometimes we’ll eat lunch at the dining table. But if the other person has a deadline or just doesn’t feel like stopping, we respect that and eat or exercise separately. We’ve also invested in a coffee machine and make each other drinks. Janet sees this aspect as a major benefit, saying, ‘It’s fun to have someone to share the very important tea-making with!’

5. Keep arrangements flexible

My husband and I have a fairly formal routine – he’s contracted to work from 9 to 5, so I tend to do so as well. However, sometimes he has to travel to the US, and I quite enjoy the novelty of working alone for a week or so. As well as co-working at her house, Janet has also co-worked with colleagues in cafés, which she says can be an occasional pleasant change of scenery. Other people may temporarily hire a serviced office in a town or industrial estate to cover a short-term group project. If you’ve never worked with your proposed colleague before, it’s a good idea to agree to try it for a few days before committing yourselves – and being honest and receptive about your experience.

So whether you want to test the waters or make it a permanent arrangement, I’d recommend finding your perfect partner and giving it a go. As Janet says, ‘Co-working is both a pleasure and an aid to concentration and buckling down to work.’ After all, it’s the small pleasures of being brought a coffee or sharing a laugh that can change a routine working day to a productive one.

Julia Sandford-CookeJulia Sandford-Cooke of WordFire Communications has 20 years’ experience of publishing and marketing. She has written and edited numerous textbooks, specialising in vocational education, media studies, construction, health and safety, and travel. Check out her micro book reviews on Ju’s Reviews. If you’re sharing an office with her, she likes her coffee strong.

 


Proofread by Emma Easy, Entry-Level Member.
Posted by Abi Saffrey, SfEP blog coordinator.

The views expressed here do not necessarily reflect those of the SfEP.

Editors and social media: Facebook

In the fourth instalment of our series about how editors use social media for their businesses, Sarah Dronfield talks about what Facebook has brought to her editorial life.

Facebook logo

Why and when did you start?

When I started my editing and proofreading business in 2016, I already had a personal Facebook profile so, because it was easy (and free) to do, one of the first things I did was to set up a business page linked to that account. I didn’t know whether I would find clients via the page, and to be honest I’m not sure I ever have, but I do know that it drives traffic to my website.

I soon discovered, however, that Facebook could benefit my business in lots of other ways. Early on, I found out about a group called Editors’ Association of Earth (EAE): a place for ‘editors from anywhere to meet, have fun together, and talk about the issues and challenges that all editors share’. There and in similar groups, I learned a lot about editing in ways that aren’t possible from a book or a course. This was mostly from reading advice from or having conversations with people who have been editing for decades, but also from reading the many blog posts that were shared. In fact, there were so many great blog posts around, I thought it would be useful to have somewhere they could be ‘stored’ and easily found, so early in 2017 I suggested to the EAE admins that I start a weekly thread in the group, where the latest blog posts could be shared, with hashtags so that older threads could be found again quickly.

The idea for the weekly thread was partly inspired by an accountability thread in a closed EAE group – a place for editors to share what they’ve done that week to market their business or advance their professional development. When the person who was managing this thread said they wanted to step down in late 2017, I volunteered to take it on too.

I also set up a Facebook page (and Twitter account) for our SfEP local group back in 2016; I volunteered to do this at my very first local group meeting, and I’ve been managing the page ever since.

What do you share?

On my business page, I mostly share articles and blog posts I think will be of interest to potential and existing clients; I work mainly with Welsh authors of thrillers, historical fiction and children’s books. My pinned post is a glowing testimonial from happy co-author clients, and it’s the first thing new visitors to the page will see. And of course, when I write a blog post of my own (which isn’t often these days) then I share that too. I also share news of upgrades to my SfEP membership or about training courses I’ve taken, for example.

Facebook post on the Sarah Dronfield Proofreader page about booking tickets for the SfEP 2019 conference

On our local group page I share information about group meetings and things that may be of interest to potential clients (about writing and editing generally because between us we provide a wide range of services).

When do you share?

I try to share something to my business page at least once a month so visitors can see the page is active. I avoid posting too often because I don’t want to flood my followers’ news feeds, although I’m sure I could post more often than I do without annoying people.

Our local group page is really just there to send people to the South Wales Editors website, so I only post there very occasionally.

In the EAE groups, I share the blog post round-up every Monday and the accountability thread every Friday.

Why do you do it?

I came for the marketing, but I stayed for the advice, support and camaraderie. I may or may not have gained clients from my business page, but I have had work as a result of networking and making friends with other editors on Facebook.

What about other social media platforms?

In 2016, at the same time as I set up my Facebook business page, I also set up accounts on Twitter and LinkedIn. I rarely visit LinkedIn because I don’t like the platform and I don’t think it’s where my ideal clients are. I do like Twitter though, and I actually post there more often than I do on my Facebook page. But Facebook is definitely my favourite platform because I get so much more out of it. My business simply wouldn’t be where it is today without the huge amount of information, advice and support I have received from colleagues there over the last three years.

Any advice?

Explore the many Facebook groups for editors, spend time in them and find out which ones are most useful to you. There are all kinds of groups: for all things related to editing, groups specifically for academic or fiction editors, groups that focus on business or training, and many more. You can even start your own accountability group – find a few like-minded colleagues who are at a similar stage in their career and set up a secret Facebook group where you can share your problems and successes and help one another keep on top of your weekly tasks.

Finally, and perhaps most importantly, never say anything on Facebook – or any social media platform – that you wouldn’t want a client to read, even in a closed group: remain professional at all times. I’m not saying you shouldn’t relax and have a laugh with your colleagues or ask advice on how to deal with a difficult client, but you should avoid criticising clients (or fellow editors) and try not to get into arguments – it’s not a good look. Even if your clients can’t see it (and sometimes they can), don’t forget that colleagues can send work your way too, and they will only do that if they feel you are someone who can be trusted to behave professionally.

Sarah DronfieldSarah Dronfield is an editor specialising in fiction and is based in South Wales. She is a Professional Member of the SfEP. She did many things before finally becoming an editor: office admin, archaeology, travelling. These days, when not editing, she can usually be found reading.

 


If you’re on Facebook, visit the SfEP’s page to keep informed about upcoming events, to discover interesting articles and for the occasional giggle-worthy cartoon.


Proofread by Joanne Heath, Entry-Level Member.
Posted by Abi Saffrey, SfEP blog coordinator.

The views expressed here do not necessarily reflect those of the SfEP.

Customer service: what does it mean for editing professionals?

By Cathy Tingle

Customer service matters in business, everyone knows that. And in editing it’s important, too. We have clients, after all. But, for us, giving too much to customers can be counterproductive. Overwork and we make mistakes. Give too much time to a project and our per-hour fee will reduce such that we question whether it’s worth being in business. I’ve worked in marketing, so I know about the value of customer service; however, moving across to editing this ‘how much is too much?’ question muddied for me what were previously clear waters.

To remind myself of what is important in customer service, and see if it applies to the editorial world as much as to larger business, I headed over to the Institute of Customer Service website.

Cup of coffee on a table next to a stack of coffee shop receipts and a service bell

Photo by Carli Jeen on Unsplash

Which customer service principles apply?

The website’s home page was a big surprise, not so much because of its message but because it shows a video that features my former boss, Jo Causon, who, it turns out, is now the CEO of the Institute of Customer Service. The video seems geared towards big organisations, so I contacted Jo to say ‘hello’ and ask if its ideas about customer service apply to sole traders and small businesses in the editorial field. Jo confirmed they do, saying:

‘Customer service is something that, if done well, is a clear differentiator for an individual or organisation and a clear way of marketing yourself.’

Where might we stand out, then, in terms of customer service? Jo names ‘quality and attention to detail’ as marks of customer service that editorial professionals know all about, plus ‘genuine interest’ and a ‘service ethos’. So far, so good – I don’t know any editors or proofreaders that don’t display these characteristics in spades.

But how relevant to us are the more formal customer service indicators? According to the video, businesses should think about the following five points:

  1. How professional and competent staff are, and how relevant is their knowledge.
  2. How easy they are to do business with.
  3. Whether their product or service does what it says it will.
  4. How they deal with complaints.
  5. Their timeliness and responsiveness.

Let’s look at each in turn.

Competence, knowledge and professionalism

This is a good start. As editing professionals our competence and relevant knowledge is inseparable from our offer, and the fact that we’re SfEP members is a mark of professionalism. Next!

Being easy to do business with

Are we easy to find online (and elsewhere if that’s where our clients will look), and are our services and terms easily understandable? When we’re into an edit, do we make the process easier for others by explaining why we are suggesting a change, or giving useful options to choose from? Are we as clear as possible at all times when communicating with our clients?

These are some questions that could be relevant. You can probably think of more.

Keeping promises

This third point is what you might call ‘hygiene’ (basic stuff – you’ll certainly notice if it’s absent) but actually it’s quite a difficult area. Here we have to do our best to be realistic – firstly, in what we promise to clients. Make sure, in publicity or correspondence, that you never offer more than you can give. Secondly, we must be practical about what’s possible throughout a project. A recent tweet by Christian Wilkie (@CWWilkie), a Minneapolis-based writer and editor, gives an insight into the sort of hard decision we occasionally need to make.

‘Just had to cancel a freelance assignment I’d agreed to, because the materials weren’t supplied to give me enough time before deadline. Sounds clear-cut, but I wanted a good relationship with this agency. The fact is, I can’t do a good job without enough time.’

It’s tricky to know what to do in these situations. However, Christian wisely realised that if he didn’t complete the job to a high standard because of a lack of time his relationship with his client would have suffered in any case.

A tailor's mannequin with a tape measure draped around its neck

Photo by Fancycrave on Unsplash

Dealing with complaints

No matter how hard we try, things can sometimes go wrong. How we react if and when this happens is important. When I worked in marketing (with Jo) the big idea was that a complaining customer can be turned into a loyal ambassador for your business if dealt with correctly.

As with the rest of editing, the key thing is to really listen to your customer – in this case, to their concerns. It’s important to keep calm and share any relevant information, including about how the problem may have occurred. The SfEP receives very few complaints about its members because they sign up to its Code of Practice, but what happens if your client threatens to complain to the SfEP? Over to our standards director, Hugh Jackson:

‘If someone threatens to raise a complaint against you to the SfEP, the first thing to do is not to panic. It can be really unpleasant to have the relationship with your client break down to that extent, but behaving calmly and professionally will go a long way towards defusing a tense situation and making it easier for everyone involved. Signpost your client to the complaints page on the website, where they can read about the process and what’s required of them if they do decide to go in that direction.’

‘As a society, we would always encourage editors and their clients to work together to resolve any disputes by compromise, but we appreciate, inevitably, that sometimes just isn’t possible. The complaints process is specially designed to be even-handed and independent. It’s also strictly confidential: even if the complaint is upheld, in the vast majority of cases your name won’t be broadcast to the membership or in public.’

So, don’t panic. Give your client all the information they need, and have faith in our complaints procedure.

Being timely and responsive

Many of us start our editing careers relying on this differentiator, perhaps in the absence of experience or confidence in our professional abilities. For example, you could make yourself available all day and night and at weekends, and promise to respond to any queries within an hour. However, you then might realise that this involves a cost to you and affects the quality of your work.

Managing expectation is probably a better route. Make clear to your clients the times when you respond to queries and when you don’t. You could do this with a combination of wording in your terms and conditions and an out-of-office response in the evenings and at weekends. During working hours you could send a quick acknowledgement to show you have received an email and are thinking about it, with a general idea of when the customer might hear back more fully.

The central relationship

Those are the five points. What struck me is how they reflect our Code of Practice, which emphasises high standards and clear communication plus the setting of sensible boundaries and rules that serve our clients, and us as suppliers. So the good news is that if you’re an SfEP member you already have a head start in terms of customer service.

But there is one overarching customer service principle at which we editorial professionals excel. In the video, Jo explains that we have moved from a transaction-based economy to a relationship-based one. The word ‘relationship’ is oft used in marketing but as editors it’s our bread and butter. Editing can be very personal – you are handling your author’s strongly held ideas, often the result of years of research and thought, or the fruits of their imagination and experience, and their work is bound up with their ambitions and fears. You need to tread softly in order to make sure you’re giving the author due respect and bringing the best out of their text.

And if we’re thinking of differentiators, the best you can do is to be you, with all your differences as an individual. Work out what you’re great at and make the most of it. Train to fill any gaps and market yourself in an area where you stand out. It will then be you, as you are, that your clients need, trust and return to. Surely there’s no better model of customer service than that.

 

Cathy TingleCathy Tingle, an Advanced Professional Member, came to freelance copy-editing after a PhD in English, a decade in marketing communications and four years as editor of a parents’ guidebook. Her business, DocEditor, specialises in non-fiction, especially academic, copy-editing. Follow her on Twitter: @thedoceditor

 

Proofread by Joanne Heath, Entry-Level Member.

Posted by Abi Saffrey, SfEP blog coordinator.

The views expressed here do not necessarily reflect those of the SfEP.

Don’t panic! How to stay calm in a crisis

By Melanie Thompson

Drawing of an 'emergency kit' bag with Hart's Rules and Oxford English Dictionary books spilling out of the top

Would you sign up for a two-hour conference session titled ‘Risk Assessment for Editors and Proofreaders’? Perhaps a few people would. (I might even be tempted myself, because I have some experience of editing and writing safety-related content.) But SfEP conferences always aim to entertain as well as educate: after all, that’s one of the best ways to learn. So I needed to come up with a new twist on an apparently dull but important topic for my slot at the 2018 event.

After a bit of head scratching I came up with an idea: ‘Don’t Panic! How to stay calm in a crisis’ – a workshop that challenged my unsuspecting victims keen and willing editorial colleagues to play a giant interactive board game: The Game of Editorial Life.

Spinning plates

Freelance editorial professionals need to keep a lot of plates spinning – marketing their services, juggling client expectations and moving deadlines, chasing invoices, and keeping up to date with technology. And there are other plates spinning in the background – both business and personal – that must not be ignored.

Life happens and plates may crash but, by thinking ahead and preparing for the worst, we can avoid many problems, and survive most of the rest.

When I say ‘survive most of…’ I do mean just that. There is one inevitability that we all face (and I don’t mean your tax bill), and we need to think about that too.

The Game of Editorial Life enabled like-minded professionals to think about ways to plan ahead to avoid a number of work-related crises – from electricity outage to hacked computers via vanishing clients. But we also discussed strategies to deal with non-work events that can have an impact on our capacity to work and therefore pose a risk to business continuity.

Among those was one I want to focus on here: the round I named ‘Unhappy families’.

Unhappy families

Drawing of a person with a broken arm in a sling

If you are an employee you will have access to paid holiday, sick leave, maternity/paternity and other benefits. And there will usually be someone else on hand who can cover for you if you have to dash off because of a family emergency. This is relevant even if you don’t have a ‘family’ in the traditional sense – pets have crises too as, of course, do close friends. More important, you yourself may have a health crisis (either sudden in onset, or a gradual change that makes working difficult).

If you’re a freelancer, you have to grapple with these things while still keeping your work plates spinning.

Or do you?

In the workshop, I presented the competing teams – yes, it really was a game (with forfeits, and prizes) – with various scenarios and asked them to make a crisis plan by answering the following questions:

  • Triage – what do you do first, second …?
  • Do you tell your clients?
  • If so, when and how?
  • What could you do to be better prepared for this sort of crisis?

Grab a pen and some scrap paper and have a go yourself. Here are a couple of scenarios:

  1. You have landed a really exciting project, but a few days in you’re starting to feel really ill, with flu-like symptoms.
  2. You get a call one morning that a close family member/friend has been taken to hospital in an ambulance.

In the workshop discussion our ideas for all the scenarios coalesced around these key points:

  • Remember the flight attendant – put on your oxygen mask (ie, look after yourself so you can care for others).
  • Consider health/dental insurance.
  • Have regular health checks.
  • Regular breaks/holidays.
  • Consider loss of earnings insurance (it can be very expensive) – not to be confused with payment protection insurance (which often doesn’t work for the self-employed).
  • Know where to seek local help.
  • Tap into your network – local and remote (SfEP colleagues are perennially generous with their time and empathy).
  • Talk to your clients – they are humans.

Extras you might consider for scenarios 1 and 2 above are: get vaccinated; and keep emergency numbers handy.

A desktop PC with a unwell looking face on the monitor screen and smoke rising from the top

On that latter point, the entire workshop was built around developing an emergency plan and all the participants went home armed with a business resilience booklet that acts as an aide memoire for all the lively and useful discussions of the day, as well as a place to write down essential information that you – or your nearest and dearest – can easily find in a crisis.

I have mine pinned on my kitchen noticeboard.

As I mentioned at the beginning, crises don’t bother to phone you up and plug themselves into your busy schedule, they just happen. Mine, post-conference, was a call from a stranger to say that my son had crashed his car. I was in the middle of work for a client, and had an ill pet waiting to go for a walk. Of course, I dropped everything and dashed to the scene (son was fine, by the way) but I was very glad I had spent time while writing the workshop to think about my own ‘don’t panic’ strategy.

If this sounds like something that could be useful to you, watch out for a new SfEP online course currently being developed, which will touch on many of the ‘crises’ we identified – especially the business-specific ones.

Until then, remember:

  • Don’t leave things to chance.
  • Make plans.
  • Review them regularly (eg, once a year).

Further reading

 

Melanie Thompson reading the SfEP guide 'Pricing your project'Melanie Thompson (SfEP APM) has worked in and around publishing since 1988 and has just begun her 20th year as a freelancer. She writes and edits materials on sciences, especially climate change – a topic worth panicking about – from her home in a small village on the Herts/Beds/Bucks border. She’s an SfEP tutor. Follow her on Twitter via @EditorSpice

All illustrations © Paul Dyett 2018

 

The 2019 Conference: This year’s conference takes place at Aston University, Birmingham, from Saturday 14 to Monday 16 September. Booking is now open.

Proofread by Joanne Heath, Entry-Level Member.
Posted by Abi Saffrey, SfEP blog coordinator.

The views expressed here do not necessarily reflect those of the SfEP.

Wise owls: a nugget of wisdom

The SfEP’s wise owls are back – and have been thinking about what little nugget of wisdom they would love to have been able to tell their newbie selves…


Two stone owl ornaments, on a log in front of a flourishing garden

Sue LittlefordSue Littleford

Find out what you need before buying

Start small, and don’t anticipate your needs, which translates into Think Before You Spend. As a rookie (copy-editing is my second career, and I had no prior experience in, nor even links to, publishing), I was keen to set everything up ‘properly’ – even before I had a business to speak of. I’d talked to freelancers I knew in a different field and they recommended setting up as a limited company from the get-go. All that money wasted when I was just setting up and every penny counted. Ouch! Turns out, in EditorLand at least, being a limited company is almost always something you grow into – and may never need. Then there were all those books. So many books! I never need an excuse to buy books – and I suspect neither do you. Hold back. Some were essential once I’d got myself some clients, but most were outclassed by the internet. (The internet can be fickle, so I’d recommend having your most heavily used resources in hard copy too, if they exist.) Amazon was already well established when I was starting out – I could get books the next day if I wanted. So that’s my nugget of wisdom – find out what you need, then buy it. Don’t buy anything and everything vaguely to do with editing and writing to see if you actually will use it. New business owners, repeat after me: it’s easier to save money than to make money. (But do invest in training!)

Melanie ThompsonMelanie Thompson reading the SfEP guide 'Pricing a project'

Take time off if you’re faced with a family crisis

It’s easy to think you can power through problems, or use work as a ‘distraction’, but you can’t be sure your concentration will be sufficient to keep all the plates spinning, and your clients won’t thank you for a rushed or below-par job.

Michael FaulknerMike Faulkner

Know your limitations

I began my freelance career with proofreading, and my biggest challenge from the start was to stick to the parameters, my course tutor Gillian Clarke’s admonition ringing in my ears: ‘Leave well enough alone!’ It’s excellent advice and I did try, but I found myself adding more and more marginal comments to the proofs until eventually I was reframing with gay abandon.

My lightbulb moment came several years later, when I finally admitted to myself that I was not temperamentally equipped to be a proofreader. I didn’t have the self-discipline. Gillian had been right in her assessment that I was too inclined to intervene, and by then I was really pushing the boundaries, encouraged by a law publisher from whom I was getting a lot of work (still am) and whose senior editor said she ‘appreciated proofers who approach everything with an elegant scepticism’. When I made the switch to copy-editing I was much more comfortable.
So, my advice to my freshman freelance self would be, ‘Know your limitations!’.

Liz JonesLiz Jones

Learn to chill out

It always feels good to push yourself hard, to please a client, to go the extra mile, to bask in praise for all your hours of hard work and extraordinary diligence. But remember to look after yourself too, and establish boundaries. So, learn to recognise unreasonable requests, and then learn to say no to them. Learn to give yourself time off. Learn to question whether it really needs to be done by last thing on a Friday, or if Monday morning would be just as good. Learn to look hard at what the client is offering and assess whether it’s as good a deal for you as it is for them. Learn to say no as well as yes. Learn to ask for what you need to do a job well, and to have a life outside of work. Learn to chill out.

Hazel BirdHazel Bird

Have confidence, and prioritise

This year, my editorial business turned ten. In those ten years I’ve vastly expanded both my skillset (from being nervous of any copy-editing at all to managing and co-editing multi-million-word works) and my subject specialisms (who knew this English literature graduate would end up copy-editing postgraduate-level psychology?).

The nugget of wisdom I’d give to my 2009 self has two parts. The first would be to have confidence in exploring the aforementioned skillset and specialisms. As long as it is done mindfully, incrementally and with due diligence, expanding into new and varied realms can be one of the most rewarding aspects of editorial work.

The second part would be to prioritise finding a time-planning system capable of forming a solid foundation for this expansion. I have pretty much never missed a deadline, but sometimes that has been to the detriment of my work–life balance. I wouldn’t tell 2009 me never to take jobs that would involve working crazy hours (such opportunities can pay off exorbitantly in terms of job satisfaction and stability). However, I would encourage her to put more energy, earlier on, into finding a system that quantified the crazy, so as to be able to make better-informed choices about what an opportunity would cost in terms of time.

 

Proofread by Joanne Heath, Entry-Level Member.

Posted by Abi Saffrey, SfEP blog coordinator.

The views expressed here do not necessarily reflect those of the SfEP.

Editing across time zones

By Janet MacMillan

Earth from space, one half in sunlight, one in darkness

There’s no doubt now that editing is a global profession. Not only are there a significant number of international members of the Society for Editors and Proofreaders (SfEP), an even greater number of us have clients all over the world.

Editing in a variety of Englishes – for example, British, Canadian, American, Australian, New Zealand – doesn’t faze many of us these days. Our love of language and communication, to say nothing of the ability to travel widely, be it virtually in online groups (which include the SfEP’s active forums) or in real life, has led a large number of us to embrace the world as global editors.

Getting to grips with time zones

Time zones are often the international editor’s best friend, once the editor does the mental gymnastics to figure out what time 9am in Singapore (or anywhere else around the world) is when they are in Toronto (which is my hometown and where I spend a good deal of my time). Can the editor in Toronto, who receives a 3,000-word document for an international organisation at 5pm local time, meet the deadline of 9am the next morning in Singapore? Can the editor in Hampshire, who gets a request at 9pm to edit a 6,000-word document with a deadline of 9pm Pacific Time that day, meet the deadline? And can the editor in Shanghai who wakes up to a request to edit a 10,000-word document by 10am Eastern Time that day take on the job?

The answer for all three editors is yes. A resounding yes. The editor in Toronto will work out that 9am the next day in Singapore is actually 9pm that day for them, so with four hours in hand, the job can be done, delivered to the client, leaving time for dinner and a glass of wine once the job is done.

Four clocks on a wall: one showing the time in London, one New York, one Tokyo and one Moscow

As to the editor in Shanghai, they’re laughing. They have so much time in hand – at least 14 hours, depending on when they check their emails in the morning – they can join their friend for coffee that morning, then do the edit, returning it to their client so it’s there hours in advance.

At first glance, the editor in Hampshire seems to have a problem. They know that the eight-hour time difference means they’d have to get the job done by 5am GMT, which would mean more than burning the midnight oil. And they’ve already enjoyed dinner and a drink. But that editor’s reality is that all is far from lost. They belong to an international collective of editors who are, in effect, able to provide a seamless service pretty well around the clock; and the request has come from a very regular client that all of their colleagues – wherever they are located – can and do undertake work for. So, they check that one of their colleagues in Toronto can fit in the work; and as the Toronto editor has eight hours to do the job, all is well. Happy client, happy editorial professionals. What’s not to like?!

The reader doesn’t need to be Einstein to work out that in this tale, I’m the editor in Toronto (though it could just as easily be either of the other two collective members who are in Toronto). With collective members in various time zones, we’re able to take on work with short timelines, and often that work is a largish document that arrives late in the day, wherever the editor is.

Global colleagues and opportunities

Sometimes people think time zones make working for global organisations difficult. While I suppose for some it might, for those who are up for a challenge, and who like a huge variety of work from an equally huge array of clients, time zones are wonderful. And clients can often take advantage of time zones to have urgent, time-sensitive documents efficiently edited (or proofread), especially when editorial professionals work in a team.

Not all that long ago, my colleagues and I were asked to proof-edit a 35,000-word document for a global professional services firm. The request came in at 5pm Toronto time (Eastern Time), with a deadline of 8am Eastern Time the next day. A daunting prospect, but we knew it could be done. One of us set to a couple of hours later, doing certain tasks on the document, then downed tools before their head was drooping, and a colleague in Aberdeen took over, finished the document and returned it with a bit of time to spare. Again, happy client, happy editorial professionals. And time zones were our friend, enabling us to work efficiently and effectively.

However, I do need to admit that working across all the time zones in the world is not for the faint of heart, but it is hugely interesting and equally invigorating. Getting to know clients and cultures and different ways of doing things around the world is a joy. It does require very efficient methods of working, a high degree of flexibility and, preferably, a team of trusted colleagues, be those colleagues a more formal grouping, as my colleagues and I are, or a more informal, ad hoc arrangement.

 

Janet MacMillanJanet MacMillan is an Advanced Professional Member of the SfEP specialising in law, international development, politics and all the social sciences, who, along with her Editing Globally colleagues, provides editorial services to everyone, everywhere. Following a successful career as a lawyer, mostly in the UK and Europe, Janet’s main base is now in Toronto with her Best Dog in the World, but she spends periods of time each year in rural Suffolk. Janet is the coordinator of the SfEP Cloud Club (a monthly in-real-time ‘local’ group for international members, and others), a co-coordinator of the lively and expanding Toronto SfEP group, and attends both the Norfolk and Cambridge SfEP groups when she can. She likes time zones, and this article was written while she crossed five of them.

 

Proofread by Joanne Heath, Entry-Level Member.

Posted by Abi Saffrey, SfEP blog coordinator.

The views expressed here do not necessarily reflect those of the SfEP.

The benefits of young editors

By Rachel Rowlands

Older man sat among piles of books, reading

I was browsing social media recently and came across a comment from an experienced editor who was worrying about the future of language because of younger editors and how they work. It got me thinking about ageism in publishing – as well as those that think someone can be too young to edit, there was an article floating around not too long ago about whether or not people can be too old to edit.

I started my freelance business when I was 26. I’ve grappled with being taken seriously as a ‘younger professional’ – and I put that in quotes because I’m closer to 30 now. I’ve always looked a lot younger than I am, and I’m aware that many editors (and writers) have years on me, and much more experience and knowledge behind them from lengthy publishing careers, or other careers entirely.

Young adult sat on red chair, reading a red book

Different experience and knowledge

People often overlook that, although younger editors might not have 20 or 30 years of experience, they might have other experience that forms a solid foundation for building a career. Internships, work with student newspapers, years of reading certain types of books, degrees in specialist subjects.

Younger editors and publishing professionals have a lot to give. Language is constantly evolving, and younger professionals are often more clued up on newer slang terms, including internet and entertainment slang, or slang among young people. Fandom vocabulary, anyone? It’s not about destroying the future of the English language, either; it’s about keeping up with it as it changes. That’s just what happens with language.

Every editor, no matter their age, can bring something to the table, and will know things another editor won’t. The generation someone comes from plays a huge part in the types of knowledge they’ll have and the language they’re familiar with.

This brings me to my next point: editing specialisms. One of the reasons I edit and write young adult/children’s fiction and fantasy today is that it was booming when I was growing up, and I devoured tons of these books. There are plenty of specialisms a younger editor can bring to the table in this way. It’s unfair to suggest someone is lacking in knowledge because they’re a certain age, or because they have don’t have ten years of office work behind them. They might have different types of knowledge – something that they studied at degree level, or from a hobby or personal experience that they’ve spent years working on in their free time.

Young girl sat on a sofa, reading a book

Same skills, same battles

Aside from all that, we’re living in tough times, meaning most of us have to fight tooth and nail to succeed – perhaps more so than in recent decades. And that’s a positive. Determination, a willingness to learn and grow, the ability to bounce back. These are all important, especially for editors who want to freelance, because we have to be business-minded and constantly learning.

Editors can’t know everything – whether young or more seasoned. We shouldn’t judge those who are less experienced, because we all have to start somewhere. We shouldn’t undermine the intelligence of younger editors. Age doesn’t dictate ability.

 

Rachel RowlandsRachel Rowlands is an editor, author and professional member of the SfEP. She has a degree in English and Creative Writing and specialises in fiction, especially YA/children’s, fantasy and sci-fi, romance, and thrillers. She also edits general commercial non-fiction. You can find her at www.racheljrowlands.com or on Twitter.

 

Posted by Abi Saffrey, SfEP blog coordinator.

The views expressed here do not necessarily reflect those of the SfEP.

Turn networking into training: how to be a selfish and very wise newbie

By Ally Oakes

You’ve just ventured to your first SfEP local group meeting. Nice, but a bit nerve-racking! You daren’t open up too much yet, because that might make you reveal those GAPS that sometimes make you break out into a cold sweat. Surely you’re the only person who still doesn’t know XYZ? It’s hard enough trying to remember the names of all those nice people.

Now, while it’s still ever so slightly painful, turn this on its head. Instead of ‘What will they think of me next time?’, go for ‘What do I want?’ Think of one particular GAP IN YOUR KNOWLEDGE. Then think of someone in the group you like, or who strikes you as super-knowledgeable. Preferably both. Let’s call this person *star*.

Be direct. Try asking *star* this: ‘Is it ok if I email you with a couple of questions about XYZ in my current training/work project?’ (A couple, huh? Start small.) Or ‘Could I please phone you sometime about XYZ? It would be easier for me if I have it there on the screen in front of me while I talk about it.’ There. You haven’t even had to confess to *star* that you actually have no real idea at all about XYZ – you’ve simply given a good, positive impression that you’d like to improve your skills or knowledge.

That’s level one. You may well understand it all completely now. Read on for the next level.

Take it up a level

If this GAP IN YOUR KNOWLEDGE seems pretty big and scary, then ask *star* for a coaching session.

  • Explain that you absolutely intend to pay *star* for one or two hours, at their normal hourly rate.
  • Decide where to meet – it may be at their house, or it may be at a coffee shop or library halfway between you.
  • If you’re driving, use your satnav! Even if you entirely abhor its existence and feel that it is there in your car simply to leech away your own excellent map-reading abilities. The alternative is the ‘Help, I’m lost!’ phone call five minutes before you’re due to arrive. This won’t do much for the impression of assured willingness to learn that you intend to give to *star*, now will it? Believe me.
  • Take a small gift.
  • Ask loads of questions – make the absolute most of your own personalised tuition session. *Star* wants to help you just as much as you want to be helped.
  • Make tons of notes.
  • Ask how they want to be paid, pay promptly and ask for a receipt.
  • Review your new knowledge and practise your new skills over the next couple of days.

If you and *star* do agree to meet in their home, you might be lucky enough also to gain: a peek at someone else’s working environment; a chance to discuss office furniture and reference books with someone who has similar aims in their working life, but a different journey; a view of their beautiful, super-stylish, all-white-flowering garden; a feel of their luxurious underfloor heating; and maybe a scrummy lunch. Oh, and do make sure that you leave promptly: you’re both working people.

Then, a month or two down the line, you’ll realise how often you’re making use of their knowledge – which is now your new knowledge – far more than if you’d simply googled the questions. (You’d done that anyway, but hadn’t understood the answers.) You’ll be further on professionally because of them. You’ll have paid *star* and made them feel what they are – knowledgeable and wise, and a little bit richer. And you may well both have made a new friend.

 

Ally OakesPrecision, punctuality and a passion for clients’ words. These are all in the pot that is Oak Proofreading. Add many spoonfuls of focus, a large tub of knowledge from training and experience, and an overflowing ladle of SfEP wisdom-sharing. Season generously with great client communication – and there’s a pot of Ally Oakes’ proofreading curry.

 

Posted by Abi Saffrey, SfEP blog coordinator.

The views expressed here do not necessarily reflect those of the SfEP.

Wise owls: 2019


Multi-coloured metal owl sculpture
It’s 2019! The SfEP’s wise owls are hatching plans for the year ahead.

Nik ProwseNik Prowse

I aim to grow and develop my business every year, to be able to look back a year on and identify what’s different – and better – than it was 12 months previously. I don’t always know what direction that change will take me at the outset, as it may be based on chance encounters. But I am open-minded about change, and make it work for me and my business when opportunities arise.

This year my focus is on developmental editing. It’s a challenging task, and every job is different. The recent SfEP Education Publishing Update in London sparked this notion. Of note was a talk on the changing nature of relationships in publishing, including packager clients. And Astrid deRidder’s closing session was empowering in the way it told us to make all our skills known to clients, because they’re often crying out for them (who’d have thought syllabus mapping was such a sought-after skill?).

On a personal note my eldest is going to university this year, so there will be big changes at home, and in June I shall be seeing Metallica live for the fifth time (and the first in 20 years), no doubt reminiscing about when I first saw them as a spotty teenager in a field in Derbyshire in 1990…

Sue LittlefordSue Littleford

I’m hoping 2019 will mean finishing off all those things I started in 2018 – primarily training, but also uncovering my desk. The PTC Adobe tools for editors course, Hilary Cadman’s PerfectIt duo and a MOOC on humanism all languish either just started or not-started-but-still-paid-for. The latter part of 2018 kinda got away from me, so my resolution this year is to catch up! If I can get into the routine of scheduling (and sticking to) time to spend on training courses that require self-starting rather than leaving the house and showing up (which is much easier to prioritise – at home, there’s always paid work that gets preferential treatment, or lazing around doing nothing, dressed up as R&R), I’m hoping to continue with some of the newest PTC online courses – Copyright Essentials, Editing Illustrations and the Copy-Editor’s Guide to Working with Typesetters all look juicy. (I really feel I should point out that I’ve already done all the SfEP courses that are relevant to me!) Looks like I’ll need to get the garbage off my desk soon. Of course, there are other things I want to achieve in 2019. I’m toying with the idea of rebranding, for one (something else carried over from last year). And I want to get a proper disaster recovery plan implemented and maintained. Too much head-in-the-sandiness and mindless optimism could bite back, there, so that really needs to be tackled.

Mike FaulknerMichael Faulkner

2018 was challenging, so for the first time in years I made some New Year’s resolutions aimed at finding a more sensible work–life balance:

  1. Introduce some predictability into regular work, ha ha. Much of my bread and butter work is copyediting and proofing law books, which I enjoy – but these projects come randomly and often with tight deadlines, so I’m asking clients to book further ahead. Also exploring the idea of a retainer for one or two publisher clients, which I know works for some colleagues. It would be lovely to put some structure into 2019!
  2. Put Pomodoro to work. I have been trying to take five minutes away from the desk every forty-five minutes, and it really does help with productivity, but when the pressure is on I ignore my little pop-up reminder. This must stop – the regime is even more important when the pressure is on!
  3. Exercise every day, twenty minutes minimum.
  4. Make time to write. My last (non-fiction) book was published in December 2013 and I resolved then to write a novel; five years on, NY’s resolution #4 is to … write a novel.
  5. Try to carry New Year’s resolutions into February and beyond. So far so good, at least with nos 1–3.

Wishing everyone a productive and enjoyable 2019!

Liz JonesLiz Jones

2018 was quite a challenging year for me personally, so work had to take something of a back seat. I’ve learned a lot about working through a crisis, and people have been incredibly understanding. I needed to continue to support myself and my family, so carried on working throughout at more or less my usual rate, but I had to withdraw somewhat from ‘extra-curricular activities’ such as online networking, and I also scaled back my regular marketing activities and took more time off than usual. Work ticked over, with regular clients keeping me supplied with things to do, which was a huge relief. Now, however, I’m planning to get proactive again, and return to the editorial fray with a vengeance in 2019 – getting stuck in online, seeking out new work opportunities, investigating ways I can push my business forward and also exploring collaborative work with a group of editor friends. I’m also continuing the work I began last year on the SfEP’s outward-facing newsletter, Editorial Excellence. I’m excited to see what this year brings!

Hazel BirdHazel Bird

It’s a cliché but I never like the feeling of standing still in my business. In some cases I’ve been working with the same clients on the same kind of work for many years, but I always like to feel I’m moving forward – whether I’m finding better ways to work in sync with my clients’ needs, seeking new efficiencies to improve my hourly rate or simply finding more things to enjoy about what I do.

I’ve always kept a lot of data about my projects and how long individual tasks take, but one of my goals for this year is to put that data to better use. It’s all very well knowing approximately how long a project will take based on my experience of similar work in the past. However, it can be difficult to accurately assess whether I’ll have time for all the myriad individual stages of that project when it’s spread over a year or more and interwoven with many other jobs. By making my time planning much more granular, I hope to minimise the workload lumps and bumps that can disrupt work–life balance.

 

Posted by Abi Saffrey, SfEP blog coordinator.

The views expressed here do not necessarily reflect those of the SfEP.

 

 

 

Systematising my working life

By Sue Browning

In all aspects of my life, I’m a great fan of systems that help me keep on top of stuff, as I find having a system frees my mind and memory for more important things. This applies to my work life too, of course; I always like to know where I am with project scheduling, prioritising work, timing, invoicing and record-keeping, and over the years I’ve explored a lot of tools for doing all these things. And, for me, all these systems have to be on the computer, as my handwriting has a half-life of approximately two hours.

Open diaryFor a long time, I used a mind map to keep a record of all my clients and projects, a Gantt chart to visualise my schedule, and a to-do list+time tracking program to keep track of what I have to do and by when and to record time spent, and I had a semi-automated system to generate invoices in Excel, saving them as pdfs to send to my clients. I’m also a demon for data, so I have 14 years’ worth of detailed information on income, clients, projects and timings, all in a set of interlinked spreadsheets, which also need to be kept in order.

However, I’m also a fan of not spending more time on admin than necessary, and none of these individual programs talked to any of the others, so there was always a certain amount of tedious (and error-prone) copying from one to another. I was therefore on the lookout for a way to automate more and to streamline my systems. I reviewed a lot of different software programs and online apps and found them too inflexible, too focused on the mechanics of invoicing, which is actually a very small part of my working efficiency. But, more crucially, they all lacked that visual scheduling element I was really looking for.

Then someone in one of the editing groups I frequent mentioned a web-based app called Cushion, and that seemed to fit the bill in that it appeared to provide a very flexible platform for visualising my long-term schedule, planning detailed workloads, tracking the time on each project and generating invoices – all in the same place. The free 30-day trial also reassured me that I could bend it to my will. The developers were also fabulously responsive to my questions, and this convinced me it was worth paying for, so at the start of my new financial year this April, I decided to give it a go.

After an initial time investment inputting client and project details and customising the various options, I have found it very easy to keep track of everything, and I have cut a significant amount of time from my various record-keeping activities.

A view from above

I particularly like the bird’s eye scheduling view as this shows at a glance how busy I am projected to be over the next few months (see the screenshot), so when I am offered a new project I can easily see when (or if) I can fit it in.

Sue's schedule in Cushion

Overview of my next few months’ work. The pale lines are projects I’m waiting to start, and the bright ones with a circle at each end are completed. Bright lines with arrows are ongoing, with the arrow head at ‘today’. Mousing over them pops up brief details and clicking takes me straight to the detailed project information page. The blue block shows the time I intended to take off over Christmas – ha ha!

To help further with organising and planning my work, below this chart is a client/project list that can be ordered in any way (I order it by due date), which I categorise into Active (projects I’m actually working on), Upcoming (where I’ve got the files but haven’t started), Planned (projects that are currently mere glints in their parent’s eyes but we have a target date, so they are lightly pencilled in), and Completed (categorisation is also customisable).

Time tracking

I’ve always kept a track of how long I take on each project, even when I’m not billing by the hour, as it helps in estimating fees, and I can do this easily in the timing area, where I can switch the timer on and off and assign it to a specific project/task. The timer shows green in the browser tab, too, which is a great reminder to switch it off, but the times can be easily edited if I do forget. As well as recording time, I can see how many hours I’ve worked on each project over the day or week, and I can also pull up overview reports according to client, project or time period. One of the fun things I like to do is label my timer with a particular task, so that at the end I can see how long I spent, say, checking references as a proportion of the whole project (typically about third, in case you’re wondering). (And yes, I do have an odd sense of fun.)

Work done – time to invoice

As well as the usual month-long, bill-at-the-end projects, I have a number of clients for whom I edit shortish pieces of work as and when they need them, and I send an itemised invoice at the end of each month. Before, I would track the time in my tracking app, transfer that and the task details to a client-specific spreadsheet, and then at the end of each month, I’d have to copy the details to my invoice. That was fine when I didn’t have many such clients, but now I have nearly a dozen, so my monthly invoicing run had become really quite time-consuming.

Now – at the click of a button – I simply pull the details (date, job name, rate and hours) from the Cushion timer into my invoice, download the pdf and send it to my client by email. (It is possible to send an invoice direct from the app – and reminders too, if you wish – but I don’t use this as it requires recipients to click a link, and some of my clients have automatic systems that need an actual attachment.)

Invoices appear in a list, sortable according to my whim, and they are displayed on a timeline too for a very quick overview (see screenshot).

Screenshot of invoices section of Cushion

My invoice timeline. Those with arrows at the end are awaiting payment, and it’s easy to see when they are due. Mousing over reveals a summary, and there’s a detailed list below. You can tell from this that I have a monthly invoicing round, and most of my clients pay really quickly.

Keeping organised and keeping records

All the data stored in the app can be downloaded as.csv files, openable in Excel, so as well as storing these as a backup, I have adapted my accounts spreadsheet, which records invoices and expenses each month and keeps a running total for the year, to extract the data from those files. And that feeds semi-automatically into that suite of historic spreadsheets I mentioned earlier.

Every Monday I receive an email with a list of outstanding invoices and active projects, which is a great way to start the week. And the system also sends me an email to tell me when an invoice is due.

Apart from the fact that the timeline displays make it very easy to visualise my schedule and workload, the best thing as far as I am concerned is that everything is interlinked, so I can click on a client’s name and it’ll take me to a page that shows me everything about that client – contact details, projects, invoices (paid and outstanding), total income from them this financial year, how long it takes them on average to pay me, and a lot more. All the features are easily edited, and it’s easy to find a way of looking at the data that suits my own way of thinking – helping me feel in control and better able to focus on the things that matter.

Sue Browning After a long and interesting career in speech technology research, Sue Browning turned to editorial work in 2005, finding another way to apply her interest in all things to do with language. Sue specialises in copy-editing linguistics and other humanities and social sciences for publishers and academic authors. When not prowling the halls of academia, she often finds herself walking on alien planets, wielding arcane magic and generally having fun with fantasy. When not editing, she likes to walk and cycle, and grow vegetables. Indoors, she likes reading (of course!) and word puzzles, especially cryptic crosswords.

 

Posted by Abi Saffrey, SfEP blog coordinator.

The views expressed here do not necessarily reflect those of the SfEP.